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Witco career site
Customer Success Management · Paris · Hybrid

Support Engineer

Every work/living space around the world should have an all-in-one app to manage it’s experience and it will be Witco. We are looking for ambitious team-players to help us achieve this mission.

To support the rapid growth of our customer base, we’re looking for a Support Engineer (Level 2) to join our technical team. You’ll play a key role in diagnosing and resolving complex issues for our enterprise clients—and directly contribute to improving the customer experience on our SaaS platform.

Your mission: troubleshoot, solve, improve

Working closely with our Product, R&D, and CSM teams, you will:

  • Investigate and prioritize technical incidents reported by users.
  • Perform in-depth troubleshooting (log analysis, integration testing, network diagnostics).
  • Reproduce bugs and provide clear, structured documentation for the dev teams.
  • Collaborate with internal teams (Product, Dev, DevOps) to resolve complex cases.
  • Keep customers informed with timely and professional communication.
  • Escalate issues when needed, and follow up until resolution.
  • Contribute to our internal knowledge base and suggest process improvements.

Your profile

  • Degree (Bac+2 / Bac+3 or equivalent) in IT, electronics, networks, or digital systems.
  • Minimum 2 years of experience in technical support, incident analysis, or development.
  • Strong command of Zendesk, JIRA, or similar ticketing tools.
  • Solid understanding of authentication protocols (SSO, OKTA, SAMLv2, OIDC…).
  • Familiar with cloud environments: SaaS, Azure, AWS, or On-Premise.
  • Able to read and analyze logs (JSON, error messages, APIs).
  • Excellent communication skills, well-organized, customer-focused.
  • Fluent French (mandatory) and strong professional English.

Why join us?

  • Key role in a fast-growing European scale-up.
  • Work with skilled, collaborative teams across departments.
  • Hands-on experience with modern tools and real client impact.
  • Friendly office in Paris with frequent afterwork gatherings

Hiring process

  • HR interview – Leo (HR Manager)
  • Technical Interview – Christopher (Technical CSM)
  • Case study + presentation – Michael (Technical CSM) + Quentin (Product Owner) + Charlotte (Chief Customer Officer)
  • Team fit session – Constantin (CPTO) + Yuliya (Support Engineer)
Département
Customer Success Management
Locations
Paris
Remote status
Hybrid

About Witco

 

In today’s world, it is indispensable for companies to provide an environment where everyone can flourish.

Founded in 2016, the main aim of Witco is to make the workplace inspiring and productive by addressing all work-related needs.

We do that by providing a digital platform that serves as a single point of access for all the tools and services that power a great work experience.

From seamlessly organizing hybrid work to booking a desk or a meeting room, visitor management, digital access control, incident reporting, office newsfeed and community building…

Our secure, enterprise-grade software is easy to manage, use, and customize. We are committed to upgrading the potential of your workspace, increasing your employees’ productivity and redesigning the office experience.

Witco, make work flow!

 

Founded in 2016
Co-workers 50
Customer Success Management · Paris · Hybrid

Support Engineer

Every work/living space around the world should have an all-in-one app to manage it’s experience and it will be Witco. We are looking for ambitious team-players to help us achieve this mission.

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